NEED HELP EUB SHIP

楼主 · 发表于 2022-12-17 02:23:17

Hello, I know that there are major transport problems, I would like to know when the situation will be restored. All parcels dont move since 1 month !

发表于 2022-12-17 23:25:15

same here！！

发表于 2022-12-27 14:42:50

Dear Sir/Madam, This is Colar, Customer Care Specialist. Thank you for choosing Superbuy agent service. And We are so sorry to let you feel the unpleasant experience. We attached great importance to your information. After checking, we find related parcels are : PN2281102*** +PN2281102*** Thanks for your understanding and the major reason for parcel tracking informtaion update slowly or delay is because the COVID-19 and the peak season. In order to provide better after-sale service, we have added "parcel after-sale service" under your related parcel. our customer service staff will contact you as soon as possible through parce after-sales service" and provide you further assistance. Please pay attention to the reply of your colleagues later. About how to checking reply for Parcel After-Sale Service : APP : you can click "Me"---"My Consultation"---"All Enquiry"---“Parcel After-Sale Service " to check. PC: You can click your use name-"Enquiries"---“Parcel After-Sale”to check. You can also contact our online customer service or send Email to our customer service Email for further assistance. Online service link： https://vs.rainbowred.com/visito ... atTag=en&lan=en Customer service Email: care@superbuy.com Yours Faithfully Colar

发表于 2022-12-27 14:51:06

LY1314520 发表于 2022-12-17 23:25 same here！！

Thanks for your message. After checking your account , do you mean parcel: PN2282102***? If yes, we find the laste tracking information updated on 19th December. logistics is handling. And we find you have added parcel inquiry under this parcel. our colleague will reply you as soon as possilbe, sorry for kept your waiting due to lack of manpower. We will try our best to assistant. if you have any other question, your can also contact our online customer service or send message to our customer service Email Online service link： https://vs.rainbowred.com/visito ... atTag=en&lan=en Customer service Email: care@superbuy.com

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