Important Notice: PayPal Payment Emergency Offline Notice

楼主 · 发表于 2024-4-23 11:19:36

Dear Superbuyer, We regret to inform you that due to a significant increase in PayPal transaction fees and with consideration for our customers' costs, we have decided to temporarily suspend the PayPal payment method. If there are any adjustments, we will notify everyone as soon as possible. Please continue to stay tuned and pay attention to our notifications. We apologize for any inconvenience this may cause. Superbuy offers alternative payment methods, including Stripe, Airwallex, Wise, and more. If you encounter any issues with your payment, please don't hesitate to contact us. Our team is available to assist you and provide alternative solutions. Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding and patience. Sincerely, Superbuy Team

发表于 2024-4-25 11:44:29

Dear Superbuyers, we sincerely apologize for being unable to provide PayPal as a payment option currently. We are here to explain the reasons behind this decision. View details about Follow-up Regarding the PayPal Payment Incident If you currently have goods stored in our warehouse and need assistance due to issues related to PayPal, please contact our customer service team via care@superbuy.com or our online chat. They will do their utmost to resolve any related issues for you.

发表于 2024-4-23 13:30:57

Please add free extended storage period to people who use PayPal (while we wait), most of us can't use any other payment options. We were not given prior notice, many of us have items in the warehouse and now we cannot send them. Many of us don't mind paying the extra as long as we can keep buying. This cost doesn't compare to what Taobao resellers charge.

发表于 2024-4-23 13:31:30

I have stuff in your warehouse and now I won't be able to pay for the shipping. I'm not openng a whole brand new account on a different payment system just for you. If this isn't resolved by June when the last item preorder will arrive, I'll have to do chargebacks. Please reconsider, a lot of countries use Paypal mostly and ONLY, you are limiting your own customer base. People definitely prefer few extra fees, as annoying as it is, than having to open another account on a different payment service (not to mention people might just want to pay directly from their Paypal balance and they'd have to transfer it back and forth and it's not worth it). Paypal not being available will lead to people searching for a different service. Don't do this to yourself. EDIT: I looked into the other payment systems you suggest and they all have alarming negative reviews. Not suggested.

发表于 2024-4-23 11:56:04

Please put the visa/mastercard payment methods on the top-up page. Americas countries.

发表于 2024-4-23 12:15:35

I will have to stop using Superbuy if Paypal is not restored

发表于 2024-4-23 11:50:51

I hope you bring back PayPal because I'm not familiar with any of those services and it's going to be problematic to set them up... It was very convenient to pay with PayPal and now if I want to buy stuff or mail a package, I'm not sure how I'm going to do that....

发表于 2024-4-23 12:12:44

How will people from the Us be able to pay now

发表于 2024-4-23 14:07:30

it doesnt make sense to suspend paypal payments for the sole reason of the increase in costs. This is not protecting the customer. Let the customer decide whether they want to continue to use Paypal after the increase in fees

发表于 2024-4-23 13:04:14

bring back paypal

发表于 2024-4-23 16:19:31

Please restore PayPal as a paying method! It's the only viable option for a lot of people.

发表于 2024-4-23 20:46:46

Bring back paypal or I have to switch to another provider, you are not the only shipping company: wegobuy.com cssbuy.com Pandabuy.com Basetao

发表于 2024-4-23 12:19:28

as27510 replied at 2024-4-23 12:15 I will have to stop using Superbuy if Paypal is not restored

me too.. I rather pay the extra fees they put a few days ago

发表于 2024-4-24 00:09:25

THERE IS NOTHING AVAILABLE FOR USA MEMBERS -- only bank transfer which is NOT SAFE IN THE USA. Please give us other options so we can pay for our existing orders!!!

发表于 2024-4-23 20:59:22

I will stop using SuperBuy if Paypal not restored, because i have no choice to pay a other method!

发表于 2024-4-23 19:26:22

please just bring PayPal back! we won't order anymore!

发表于 2024-4-23 17:44:37

No please no!!! Restaure Paypal!! I don’t gave any orher ways to pay!!

发表于 2024-4-24 05:58:28

Paypal is the only way I can pay.

发表于 2024-4-24 00:20:13

We are your customers recived from your team that superbuy will no longer except PAYPAL payment . I want you to know as your customer more than 6 yers now. That all your customers are very very disappointed and that its includes me as well.this is not o.k as Im in tach with more customers that have an account in superbuy site are going to close it. And as I now many all ready close and going to get service from another similar service in chine .. as you now we send massages to superbuy team and we did not get any replay on this issues at all! You need to underspend that customers like me can’t do an payment with the service you have now . Only with PAYPAL , PLEASE I ASK YOU TO BRING BACK PAYPAL PAYMENT TO SUPERBUY ! It doesn’t matter what is the reason your team did it. Its important to me to tall to you and your team that we can’t pay or bay from superbuy any more even if we willing to do that since customers can’t do payment if its not PAYPAL unfortunately if the PayPal payment will not will coming back . Unfortunately me and me friends & more important customers will close all the superbuy account since we can’t pay and ship This is very sad day to all your customers please you need to now this and its sad that you will lose a big part of your causers since we can’t pay if you will not bring back PAYPAL PAYMENT. If we important to superbuy team please please do so

发表于 2024-4-23 21:01:24

I have outstanding orders and stuff in the warehouse that I still need to pay shipping for. without paypal I can't do that. Plese bring it back. Thank you.

发表于 2024-4-23 14:27:35

I hope it really is only temporarily, because without Paypal I'm not sure how I'm going to pay for shipping... Paypal is the only option I knew and trusted with my money.

发表于 2024-4-24 01:42:05

as27510 replied at 2024-4-23 12:15 I will have to stop using Superbuy if Paypal is not restored

same because its the only option for me

发表于 2024-4-24 00:33:23

I wont be able to use superbuy if paypal is not supported

发表于 2024-4-24 00:31:32

Please bring Paypal back!!! you re the best, I know you will try your best!!!

发表于 2024-4-24 00:04:31

ericdasilvaandrade05 replied at 2024-4-23 23:24 stfu and chill out guys

How would we pay for stuff in our warehouse now? just because you might have another payment that works doesn't mean everyone does...

发表于 2024-4-24 10:55:01

Please bring PayPal again or another method allowed in Brazil and American countries. This was too sudden, I have items on the warehouse that now I can't send because no payment method is allowed in my country. I won't be using superbuy anymore if PayPal continues disabled. This was too sudden and, if not solved, I want the money back for the products I've paid.

发表于 2024-4-24 03:20:29

Please add direct credit card options for other countries as well. I live in the Philippines but I do not want to use Gcash as payment method. Hope you can offer more payment options. Hope you can settle this issue soon as soon as possible.

发表于 2024-4-24 00:06:43

Please bring back paypal, the other payment methods are problematic for US buyers. Long time customers will switch from your service if you do not switch back. I would gladly pay the increased fees to keep using Paypal

发表于 2024-4-24 00:01:54

I won't be able to pay for my warehouse items unless paypal comes back.

发表于 2024-4-24 00:00:44

bring back paypal please

发表于 2024-4-23 14:40:24

please just bring PayPal back! we won't mind the costs.

发表于 2024-4-24 05:56:03

Please bring back Paypal as soon as possible, I shipped out my items using Stripe but I feel much better using Paypal and may not be able to continue using you again after this. I would rather pay Paypal's fees than have to use a less safe payment method.

发表于 2024-4-24 01:55:47

psorin replied at 2024-4-24 01:53 Truth is, paypal has ridiculous fees and disadvantageous exchange rates.

Nobody denies it, but sometimes it's the only option Anyone unhappy about it can figure out how to pay with a different method, but it's not an excuse to completely cut off so many users who are willing to stand the increased fees

发表于 2024-4-23 20:53:21

All of my transactions were made with PayPal. If PayPal is gone, I will not use Superbuy in the future.

发表于 2024-4-24 10:08:25

Please bring back PayPal!!! I'm not going to enroll in another payment system just to be able to pay for final deposits or shipping. This came up so suddenly. It would have been nice to wrap up my outstanding orders.

发表于 2024-4-24 09:47:07

bring paypal this is ridiculous

发表于 2024-4-24 09:22:34

Bring back paypal

发表于 2024-4-24 07:32:31

We will take our business elsewhere if PayPal does not return.

发表于 2024-4-24 07:12:45

WHAT? This is the only payment method I'm using. How am I supposed to pay now for shipping of my 33 items in the storage if I can't use my PayPal credit or Pay in 3? I was just trying to place an order and I can't pay for it. I'm the customer and it's my choice to pay those "higher fees". BRING IT BACK!!!

发表于 2024-4-24 03:57:17

please restore paypal no one minds paying the fees

发表于 2024-4-23 21:48:10

Please bring back Paypal. I am not able to use any other payment method.

发表于 2024-4-23 12:47:08

Please bring back paypal. I wont be able to pay w/o it… 😅

发表于 2024-4-24 09:44:14

Please bring back paypal I dont care about the extra fees. I feel safer using paypal than other payment types

发表于 2024-4-24 09:25:05

please return paypal, I do not mind paying extra fees to keep using your services. There is no other way to pay for the items I have already purchased when they arrive at the warehouse.

发表于 2024-4-23 11:50:51

I hope you bring back PayPal because I'm not familiar with any of those services and it's going to be problematic to set them up... It was very convenient to pay with PayPal and now if I want to buy stuff or mail a package, I'm not sure how I'm going to do that....

发表于 2024-4-23 11:56:04

Please put the visa/mastercard payment methods on the top-up page. Americas countries.

发表于 2024-4-23 12:12:44

How will people from the Us be able to pay now

发表于 2024-4-23 12:15:35

I will have to stop using Superbuy if Paypal is not restored

发表于 2024-4-23 12:19:28

as27510 replied at 2024-4-23 12:15 I will have to stop using Superbuy if Paypal is not restored

me too.. I rather pay the extra fees they put a few days ago

发表于 2024-4-23 12:47:08

Please bring back paypal. I wont be able to pay w/o it… 😅

发表于 2024-4-23 13:04:14

bring back paypal

发表于 2024-4-23 13:30:57

Please add free extended storage period to people who use PayPal (while we wait), most of us can't use any other payment options. We were not given prior notice, many of us have items in the warehouse and now we cannot send them. Many of us don't mind paying the extra as long as we can keep buying. This cost doesn't compare to what Taobao resellers charge.

发表于 2024-4-23 13:31:30

I have stuff in your warehouse and now I won't be able to pay for the shipping. I'm not openng a whole brand new account on a different payment system just for you. If this isn't resolved by June when the last item preorder will arrive, I'll have to do chargebacks. Please reconsider, a lot of countries use Paypal mostly and ONLY, you are limiting your own customer base. People definitely prefer few extra fees, as annoying as it is, than having to open another account on a different payment service (not to mention people might just want to pay directly from their Paypal balance and they'd have to transfer it back and forth and it's not worth it). Paypal not being available will lead to people searching for a different service. Don't do this to yourself. EDIT: I looked into the other payment systems you suggest and they all have alarming negative reviews. Not suggested.

发表于 2024-4-23 14:07:30

it doesnt make sense to suspend paypal payments for the sole reason of the increase in costs. This is not protecting the customer. Let the customer decide whether they want to continue to use Paypal after the increase in fees

发表于 2024-4-23 14:27:35

I hope it really is only temporarily, because without Paypal I'm not sure how I'm going to pay for shipping... Paypal is the only option I knew and trusted with my money.

发表于 2024-4-23 14:40:24

please just bring PayPal back! we won't mind the costs.

发表于 2024-4-23 14:58:51

Cool

发表于 2024-4-23 16:19:31

Please restore PayPal as a paying method! It's the only viable option for a lot of people.

发表于 2024-4-23 17:44:37

No please no!!! Restaure Paypal!! I don’t gave any orher ways to pay!!

发表于 2024-4-23 19:26:22

please just bring PayPal back! we won't order anymore!

发表于 2024-4-23 20:46:46

Bring back paypal or I have to switch to another provider, you are not the only shipping company: wegobuy.com cssbuy.com Pandabuy.com Basetao

发表于 2024-4-23 20:53:21

All of my transactions were made with PayPal. If PayPal is gone, I will not use Superbuy in the future.

发表于 2024-4-23 20:59:22

I will stop using SuperBuy if Paypal not restored, because i have no choice to pay a other method!