Must-knows About Parcel Delivery / Logistics
Dear users, thanks for using our shopping service! Superbuy Team and I really appreciate it. Before getting your shipping process started, please take a few minutes to learn about our international logistics services, so as to ensure you’ll have a best-in-class shopping and shipping experience:
1. Superbuy is a shopping service provider. Like all our peers, we’ve introduced a variety of third party logistics providers to handle shipping and delivery, from which you can choose top-rated lines such as EMS and DHL, as well as affordable ones like China Post Registered Air Mail.
International shipping is a time-consuming and complicated process, during which something unexpected like delay, confiscation, taxation, damage and loss happens due to practices of different logistics providers, customs and local couriers. How they get their job done is beyond our control, nor are we able to prevent any accident from happening during transit. However, given our long-term commitment to users’ interests, we will inform you of logistics status in advance, and try our best to assist you in fixing any issues when it happens;
2. Delivery time and shipping costs are top concerns to many users who prefer fast and affordable lines. However, international shipping rates are relatively high, and, as business rules indicate, lines with reliable fast deliveries generally charge more, and lower-priced ones often see slow deliveries or inconsistent delivery time. You can choose the line that best suits your needs, and think carefully before doing so.
Each line available on Superbuy has its own estimated delivery time. However, due to complexities of international logistics, lower-priced lines end up making faster deliveries some time (don’t expect it to always be the case). Though less likely to happen, higher-priced lines do see delays as well, but they do better in inquiry and compensation. Meanwhile, we will negotiate with logistics providers for solutions on your behalf or even compensate you at our own expenses in case of delays.
And for delivery time, please note that if you need something for urgent occasions like travel, important activities and weddings, do not take for granted the delivery time promised by logistics providers (economy lines in particular), and place orders a few days earlier. For high value contents, lines with premium services like DHL and EMS are better options.
3. About shipping restrictions and taxes.
Due to security concerns and import restrictions of different countries, each logistics provider has its own list of prohibited articles. We cannot force them to send what they won’t accept. However, we will clearly display their shipping restrictions, with our system automatically selecting the optimal line for you. Plus, our customer service will help figure out solutions to suit your specific needs. Sensitive items like food may be confiscated by the customs at destination even if the logistics provider manages to send them out. For taxes and duties, local customs will proceed with their own rules and practices, and tax exemption, sampling inspection and default taxation may occur. We cannot guarantee that your parcels will not be taxed at all.
You need to think carefully about the above before sending parcels, and Superbuy will inform you of any issues in advance and assist you in getting them fixed. If you have any questions or specific needs, you can contact our customer service beforehand.
So much for logistics problems (though they seldom happen). Please rest assured that we’ll always help you out whenever anything happens. Superbuy is dedicated to “User First” principle, and you can always count on us. Meanwhile, I hope you’ll have some understanding and patience for us. Superbuy has no magic when it comes to logistics. We cannot instantly locate the parcel shipped by certain logistics provider, nor can we ask customs officials to expedite clearance for your parcels. When something happens, what we can do is to probe, negotiate with, and put pressure on related parties, even compensate you first. When any problem pops up, just feel free to contact our customer service, and we will try our best to help you. If you’re not 100% satisfied with the customer service, you can directly contact CEO via email (ceo@superbuy.com)] to voice your complaints, and we will take care of it properly. At Superbuy, you always deserve our highest level of service!
All dear users, if you’ve just started out trying Superbuy and give us high scores due to one or several sooner- or cheaper-than-expected deliveries, we would greatly appreciate it. But we hope this is not the only reason you choose Superbuy. Honestly, it’s the logistics providers that make worry-free parcel delivery possible, not Superbuy. Given this, when problems like delivery delays happen and Superbuy cannot fix them immediately, I hope you won’t jump to the conclusion that Superbuy is solely to blame and cannot be trusted.
Though we cannot fix logistics problems in a second, our true value lies in doing what it takes to help users out whenever they need us. Given this, we have invested significantly in terms of capital and human resources, and will keep making improvement along the way. Whatever happens, we will work together with users for the best results, and continue to take the logistics industry to a whole-new level.
Thanks again for choosing Superbuy, a company that provides the best-in-class services to all global users. We welcome feedback and criticism at any time, because we know only with this can we continuously grow. Hope you’ll always get your parcels worry-free!
One More Thing: You can visit our website (http://www.superbuy.com/en/page/query/freight/), or go to Me > Delivery Estimation on our App to learn more about delivery time, shipping fees and restrictions, and taxes of all available lines. We will keep all info up to date.
Gong Haixing CEO,
Superbuy
2016-10-11
