Choose Language
Simplified Chinese
English
Home Announcement Announcement
Service Adjustment and Process Time-frame during Superbuy New Year Party
Post time 2021-1-15 14:07:08 | Last replied 2021-1-23 03:05:04 | From China 楼主


Dear users,

Greetings!
After a year of hard work and new milestones, our Service Team will join the annual "Superbuy New Year Party" from 12:00 to 18:00, Jan. 22 ("New Year Party"), and some of our services will be suspended then. Details of the service adjustment and process time-frame are as follows:

During the New Year Party, services including Order Processing, Warehousing, Order Enquiry, After-sales, Expert Enquiry, Parcel Enquiry, Customer Service Hotline, Online Customer Service, QQ Group, Customer Service Email and Complaint Email will be suspended, which will be resumed gradually after the party ends.






年会时间en.png


* All time above is Beijing Time

1.Time-frame for Order Processing

Orders submitted during 12:00, Jan. 22 to 09:00, Jan. 23 will be processed after 09:00,Jan. 23, and the process time-frame will be extended by 24 hours according to the time of order submission. For example, if you submit the order at 13:00, Jan. 22, we will purchase for you before 13:00, Jan. 23. The previous process time-frame will be resumed starting from Jan. 24.

2. Process Time-frame for After-sales Request
After-sales regarding Order Enquiry, Remind Shipping, Return & Exchange, etc. requested during 12:00, Jan. 22 to 09:00, Jan. 23 will be processed after 09:00, Jan. 23, and the process time-frame will be extended by 48 hours according to the time of request submission. For example, for the after-sales request submitted after Jan. 22, we will process it before 18:00, Jan. 24. The previous process time-frame will be resumed starting from Jan. 25.

3. Process Time-frame for Parcel Stock-in:
Parcels arriving at the warehouse during 12:00, Jan. 22 to 9:00, Jan. 23 will be stocked into the warehouse starting from 9:00, Jan. 23 according to the time of parcel reception, and the process time-frame may be extended for 1-2 days.

4. Process Time-frame for Parcel Stock-out:

Some of the parcels submitted during 17:00, Jan. 21 to 9:00, Jan. 23 will be shipped out  starting from 9:00, Jan. 23 according to the time of parcel submission, and the process time-frame may be extended for 1-2 days.

5. Process Time-frame for Customer Service:
Service requests submitted during 12:00, Jan. 22 to 8:00, Jan. 23 regarding Online Customer Service, Online Message, E-mail, Parcel Enquiry and Parcel After-sales will be processed after 8:00, Jan. 23.

6. Process Time-frame for Proof of Customs Clearance
It normally takes 3-5 working days for parcels to complete customs clearance at the customs. If you need Proof of Customs Clearance, please apply on the Parcel page. For applications submitted during the New Year Party, we will provide the proof within 48 hours. If you apply during 12:00, Jan. 22 to 9:00, Jan. 23, we will provide the proof starting from Jan. 23 according to the time of application submission.

7. Time-frame for Forwarding Order Review
Forwarding orders submitted during 12:00, Jan. 22 to 9:00, Jan. 23 will be reviewed starting from 9:00, Jan. 23 according to the time of order submission.

8. Process Time-frame for Withdrawal
Withdrawal applications submitted during 12:00, Jan. 22 to 9:00, Jan. 23 will be reviewed starting from Jan. 23 according to the time of application submission.

9.Process Time-frame of Custom Logistics Department
Services regarding Order Enquiry, Quotation, etc. requested during 12:00, Jan. 22 to 09:00, Jan. 25 will be processed after 9:00, Jan. 25, and the process time-frame will be extended by 48 hours according to the time of request. For example, if you enquiry about Custom Shipping Plan on Jan. 22, we will process it before 18:00, Jan. 25. The previous time-frame will be resumed starting from Jan. 25. (Note: for requests that we have already accepted before the New Year Party or urgent requests, we will handle it ahead of schedule)


We apologize for any inconvenience. Thanks for your long-time support and understanding.

Wish all users good luck and great happiness!

Superbuy Team
Jan. 15, 2021


Reply

Use magic Report

Post time 2021-1-20 07:38:20 From the mobile phone 沙发

Service Adjustment and Process Time-frame during Superbuy New Year Party

Enjoy the party and happy new year! 🥳
Reply Like

Use magic Report

Post time 2021-1-20 15:19:21 From the mobile phone 板凳
Happy new year
Reply Like 0

Use magic Report

Post time 2021-1-20 16:21:48 From the mobile phone 地板

Service Adjustment and Process Time-frame during Superbuy New Year Party

happy new I love your service
Reply Like

Use magic Report

Post time 2021-1-22 08:02:23 5#
Happy new year. great work. love love your service
Reply Like

Use magic Report

You have to log in before you can reply Login | 立即注册

×
温馨提示
本次活动为Superbuy旗下独立商城站www.buckyselect.com与良品铺子官方合作品牌日活动,您之后将会跳转到www.buckyselect.com,即刻下单海外发货,无需再走代购流程。
  • www.buckyselect.com订单与Superbuy不互通,但Superbuy老用户可直接使用Superbuy账户登录,无需重复注册;
  • 本次活动仅支持美国、澳洲用户参与;
  • www.buckyselect.com不支持使用第三方平台登录,包括facebook,微博、QQ、微信,因此已使用第三方登录在Superbuy注册的老用户在www.buckyselect.com需要重新注册,对此带来的不便我们深表歉意。
快来下单吧~
Reminder
This is a brand event between Superbuy's independent mall www.buckyselect.com and Bestore. You will be redirected to www.buckyselect.com to place order and complete shopping. You don't need go through the shopping agent procedure.
  • The order systems of www.buckyselect.com and Superbuy are separate, but existing Superbuy users can sign in www.buckyselect.com with Superbuy accounts.
  • The event is only open to US and Australian customers.
  • www.buckyselect.com doesn't support third-party login such as with Facebook, Weibo, QQ, and Wechat. Superbuy customers using third-party login need sign up for an www.buckyselect.com account to participate. We apologize for any inconvenience.
Shop now!