Emergency Suspension of Mainland China DHL & DHL Document Route

Dear users:

Greetings!

Due to some bugs affecting account handling between Superbuy and the logistics provider, now you cannot select Mainland China DHL and DHL Document Route on our system, with the service expected to resume on Dec. 14, 2020. In case of urgent need, we suggest that you select Hong Kong DHL-A (small) or Hong Kong DHL-A (heavy).

If delivery time really matters to you, you can submit parcels after the service resumes  on Dec14.

If your parcel has been submitted without being sent out, we will send it out after the service resumes, so there will be some delivery delays.

We apologize for any inconvenience.

Superbuy Team

Dec. 11, 2020

my parcel was picked up 2020-12-11 11:06 normaly the next scan occurs same day in the afternoon. till now 2020-12-13 there is no scan. is my parcel lost or just stopped because the suspension of DHL ?

Ok