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Notice on Service Fee for Parcels Forwarded Within Mainland China
发表于 2020-11-17 21:42:12 | 最新回复 2024-1-27 06:38:34 | 来自于 China 楼主
Dear users,
Greetings! To provide you with a hassle-free Return & Exchange experience, we have been running our domestic logistics lines with no profit. As some parcels forwarded within mainland China due to other reasons have impacted the regular handling of other inbound and outbound parcels, we thought carefully and decided to make the following changes: Starting from Nov. 18, 2020, CNY 6/DI will be charged based on the number of sub-orders (DIXXXXXXXXX) in such forwarded within mainland China parcels. Exclude the following situations:
1. DI in orders with restricted products that are marked as “Restricted”, so the products can’t be shipped to internationally. We don’t charge the service fee. 2. DI (including those generated from shopping agent orders, forwarding orders / self-purchase orders) that needs to be returned or exchanged: DI that has been confirmed by Superbuy on information including "wrong size", "wrong style", "defective", "wrong information", "missing product" and "wrong color". (if your order includes the above confirmed information but the handling fee is still charged when you submit the parcel, please contact the customer service after parcel submission for verification and refund)
Superbuy keeps introducing more highly-rated lines for global shipment, and you may learn how to avoid forwarding within mainland China by viewing this article: http://bbs.superbuy.com/forum.php?mod=viewthread&tid=367510&fid=84&extra=page%3D1
If you have special shipping needs, you can sendan enquiry to [Customized Logistics Service] for more solutions >> https://www.superbuy.com/en/page/customization/fillin/ Superbuy Team Nov. 17, 2020
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