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Dear users,
Our new rules regarding supplementary payment will be effective as of 4 May, 2020. The details are as follows:
Previous rules:
1. When the actual weight of the parcel exceeds the estimated weight by 3 added weight units (3 included), an order of supplementary payment will be generated.
2. In case of the supplementary payment being CNY 1,000 or above , you need to complete such payment before submitting any other parcels.
New rules:
1. When the actual weight of the parcel exceeds the estimated weight by any added weight unit, an order of supplementary payment will be generated.
2. If case of the supplementary payment being CNY 500 or above, you need to complete such payment before submitting any other parcels.
As we always stay committed to the principle of ingenious services, the new rules will be effective as of 4 May, 2020. During the transition period, our billing method will remain unchanged. You can submit parcels as needed!
We apologize for any inconvenience caused! Thank you for your understanding and support!
Superbuy Team
30 Apr., 2020
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