Choose Language
Simplified Chinese
English
Home Announcement Announcement
Notice on Service Adjustment and Timeliness During The Spring Festival Holiday
Post time 2019-12-31 11:04:14 | Last replied 2020-1-23 09:21:30 | From China 楼主

Dear users,
As we embrace for the Year of Rat in 2020, Superbuy Team wishes all of you a Happy New Year!

According to the national laws and regulations and in consideration of our actual situation, the Spring Festival Holiday of 2020 will be:
21 Jan.-30 Jan., 2020 (note: the time specified in this announcement all refers to Beijing Time)
To ensure that you can still enjoy our ingenious service, we kindly remind you of our service adjustment before and after the Spring Festival Holiday. Please make your purchase and forwarding plans in advance accordingly:

●Service adjustment before and after the Spring Festival Holiday

During the Spring Festival Holiday, we will suspend services including order enquiry, expert enquiry, order processing, warehousing operation, parcel enquiry, after-sales service for parcel, return and exchange, Remind Shipping, etc., as well as real-time services including customer service hotline, online customer service, email for customer service, email for complaint, QQ group, BBS, WeChat enquiry, Weibo enquiry, etc., which will be resumed the service after the holiday (31 Jan., 2020).

英文1.png
In consideration of impact caused by the Chinese Spring Festival, we kindly remind you of the following:
1. Many sellers in China will stop accepting orders before the Spring Festival. We suggest that you place orders in advance and select the service of Speedy Response, so as for us to snap up your desired items as early as possible.
2. To ensure that you can receive parcel before the Spring Festival Holiday, we suggest you submit the parcel to our warehouse for shipping as early as possible;
3.Orders or after-sales requests submitted during the Spring Festival will be processed after 9:00 on 31 Jan. according to the time of submission;

●Service timeliness during the Spring Festival Holiday

1. Due to the suspension of business by sellers during the Spring Festival, please place your orders in advance to avoid potential delay;
During the Spring Festival, sellers on Taobao and other Chinese e-commerce platforms will stop accepting orders, which will seriously affect the timeliness of order and shipping. Please refer to the "shipping time" described in the page of product details. If you are in urgent need of some products, we suggest that you place orders in advance and select the service of Speedy Response. We will give priority in processing such orders.

2. Must-knows for timeliness of orders:
During the Spring Festival Holiday, shopping agent orders (except for these with Speedy Response) and forwarding orders submitted from 18:00 on 20 Jan. to 18:00 on 3 Feb. will be processed after 9:00 on 31 Jan. according to the payment time, and will be completed before 3 Feb.(shopping agent orders with Speedy Response will be completed before 9:00 on 1 Feb.).
英文2.png
3.Must-knows for timeliness of after-sales service:
During the Spring Festival Holiday, request for after-sales services including order enquiry, expert enquiry, Remind Shipping, return and exchange, etc. submitted from 18:00 on 20 Jan. to 9:00 on 5 Feb. (Beijing Time) will be processed after 9:00 on 31 Jan. according to the time of submission, and will be completed before 5 Feb. Due to the backlogs of logistics operation during the Spring Festival, the time of return and exchange may be extended. Thank you for your understanding.
英文3.png
4.Must-knows for timeliness of product stock-in
Product stock-in: cut-off time for signing for product will be 17:00 on 20 Jan. with the normal timeliness to be resumed after 9:00 on 31 Jan. Product signed before 17:00 on 20 Jan. will be stocked in our warehouse before the holiday.

5.Must-knows for timeliness of product stock-out
Product stock-out: parcels submitted for payment before 0:00 on 20 Jan. will be packed before the holiday; parcels submitted from 0:00 on 20 Jan. to 9:00 on 31 Jan. will be processed successively according to the time of submission after our warehouse staff go back to work at 9:00 on 31 Jan. However, due to the large backlog of parcels during the Spring Festival, the processing timeliness may be delayed.

6.Must-knows for timeliness of customer service
During the Spring Festival Holiday, our services including online customer service, online message, email, parcel enquiry, after-sales for parcels, etc. submitted from 18:00 on 20 Jan. to 8:00 on 31 Jan. will be processed after 8:00 on 31 Jan.(when our staff go back to work). See the table below for the specific timeframe:
英文4.png
7.Must-knows for timeliness of providing customs clearance documents:
In case of parcel confiscated by the customs, it will normally take 3-5 working days for customs clearance. If you need customs clearance documents, you can submit application through the page of the parcel and we will provide them within 48 hours during the Spring Festival. We apologize for any inconvenience caused!

●Adjustment of Shipping Time for Logistics Routes of Superbuy

South China Warehouse 英文新1.png 英文新2.png
Superbuy Wuhan Warehouse 武汉仓英文.png
We apologize for any inconvenience caused! Thank you for your continuous support and understanding! With the upcoming Spring Festival, we wish all our users a Happy New Year with prosperity and good luck in the Year of Rat!


Superbuy Team
31 Dec., 2019
Reply

Use magic Report

Post time 2019-12-31 20:51:44 沙发
thank you superbuy
Reply Like

Use magic Report

Post time 2020-1-2 09:54:21 板凳
Happy new year!
Reply Like

Use magic Report

Post time 2020-1-9 23:37:00 地板
Thanks for the information
Reply Like

Use magic Report

Post time 2020-1-21 10:24:29 5#
I've submitted a parcel when its gonna be processed
Reply Like 1

Use magic Report

Post time 2020-1-23 09:21:30 6#
"xin nian kuai le” superbuy... see you in February 🐭
Reply Like

Use magic Report

You have to log in before you can reply Login | 立即注册

×
温馨提示
本次活动为Superbuy旗下独立商城站www.buckyselect.com与良品铺子官方合作品牌日活动,您之后将会跳转到www.buckyselect.com,即刻下单海外发货,无需再走代购流程。
  • www.buckyselect.com订单与Superbuy不互通,但Superbuy老用户可直接使用Superbuy账户登录,无需重复注册;
  • 本次活动仅支持美国、澳洲用户参与;
  • www.buckyselect.com不支持使用第三方平台登录,包括facebook,微博、QQ、微信,因此已使用第三方登录在Superbuy注册的老用户在www.buckyselect.com需要重新注册,对此带来的不便我们深表歉意。
快来下单吧~
Reminder
This is a brand event between Superbuy's independent mall www.buckyselect.com and Bestore. You will be redirected to www.buckyselect.com to place order and complete shopping. You don't need go through the shopping agent procedure.
  • The order systems of www.buckyselect.com and Superbuy are separate, but existing Superbuy users can sign in www.buckyselect.com with Superbuy accounts.
  • The event is only open to US and Australian customers.
  • www.buckyselect.com doesn't support third-party login such as with Facebook, Weibo, QQ, and Wechat. Superbuy customers using third-party login need sign up for an www.buckyselect.com account to participate. We apologize for any inconvenience.
Shop now!