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12.12 Superbuy Shopping Tips
Post time 2019-12-6 15:19:42 | Last replied 2019-12-9 09:03:43 | From China 楼主

Tips for 12.12 Superbuy Shopping Event

1.Leave remarks as clear as possible under your order  

Inorder to avoid delayed purchase due to stock shortage or pending confirmation,we suggest that you get a better understanding of related risks in advance andtell the shopping agent in the“Remarks”section under your order withalternative purchasing plans.

2.Purchase “Speedy Response” service

Timeis money! Be quick! This is all that matters!!!
Ifyou forget to purchase the service when you place an order, once the order issubmitted successfully, you can go to "list of shopping agent orders” andclick “value-added service” on the corresponding order to purchase the serviceif the shopping agent has not purchased your desired item yet.

3.Choose “Order First and Pay Later”

Onthe day of the Event, it is highly likely that prices will change from time totime. In order to avoid delayed or failed purchase due to delayed payment, wesuggest that you choose “Order First andPay Later” when purchasing “SpeedyResponse” service. Shopping agents will purchase your desired items if thedifference is less than CNY 100, and you can make up the payment within 24hours.

2 things that will notbe processed on 12 Dec.

No.1:Refund/Return applications will not be processed on 12 Dec.

According to rules for 12.12 Taobao and Tmall ShoppingEvent, all refund applications will not be processed on 12 Dec. (00:00:00,—23:59:59, 12 Dec.).Therefore, orders under“Purchased”status on 12 Dec. will not be eligible forrefund; in case of refund request, our shopping agent will handle it after 13Dec.

No.2: Somecoupons or bonuses cannot be claimed or redeemed on 12 Dec.

Due to ID restrictions on claiming or redeeming coupons andTmall bonuses, our shopping agents can only claim or redeem these coupons usingtheir Taobao IDs for a limited number of times. In order to ensure your desireditems can be purchased in time, we may not be able to claim or redeem somecoupons or bonuses on 12 Dec. Thanks for your understanding. For details,please refer to "Rules for Claiming Coupons for Shopping Agent Orders”

Processing Time during12.12 Shopping Event

1. Processing time for orders

24-hour purchasing services will beprovided during 12.12 Shopping Event., but due to the surge in order volume,the shopping agent orders on the day of the Event may be delayed. In case ofordinary order, our shopping agent will handle it as soon as possible, and for Speedy Response order, the processingtime is 1 hour, during which the price may change correspondingly. Thanks foryour understanding!

2. Transit time for shipment and stock-in

Due to the surge in order volume and insufficient logisticscapacity during 12.12 Shopping Event, shipment and stock-in of the itemspurchased during the Event may be delayed. The exact shipping time shall besubject to the "shipping time" specified on the page of productdetails in the store. Please be patient!


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Post time 2019-12-8 04:27:34 From the mobile phone 沙发
Thank you! This is useful
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Post time 2019-12-9 09:03:43 板凳
🅱️ 发表于 2019-12-8 04:27 Thank you! This is useful
you are welcome~
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This is a brand event between Superbuy's independent mall and Bestore. You will be redirected to to place order and complete shopping. You don't need go through the shopping agent procedure.
  • The order systems of and Superbuy are separate, but existing Superbuy users can sign in with Superbuy accounts.
  • The event is only open to US and Australian customers.
  • doesn't support third-party login such as with Facebook, Weibo, QQ, and Wechat. Superbuy customers using third-party login need sign up for an account to participate. We apologize for any inconvenience.
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