You can ship the product you purchased from Mainland China or Hong Kong to the Superbuy warehouse and send it to various locations around the world from there.
Note: The Superbuy warehouse in China only accepts parcels and products from Mainland China.
01、There are two steps for the parcel forwarding service. The product to be forwarded will be verified first; we suggest that you estimate the international shipping cost before submitting the parcel.
Step 1: Submit the product to be forwarded online for verification. After the product is verified, purchase and ship it to the Superbuy warehouse.
Step 2: After the product is stocked in the warehouse, consolidate the products (if you have more than one product stored in the warehouse) into a single parcel, pay for the order, and ship the parcel.
02、The products submitted for the parcel forwarding service will only be consolidated and checked for restrictions; no quantity count or professional quality inspection service will be provided.
Superbuy will only confirm that the product to be forwarded is not prohibited.
Basic check for the quantity, color, and size of the product will also be provided; however, detailed quantity check and quality inspection service will not be provided.
If part of the product is missing, please contact the sender and verify the information. Superbuy will not bear any responsibility unless it was Superbuy that lost your product.
For special or professional products, no professional quality inspection will be provided.
Please use the product photos provided by Superbuy to verify if the product is not purchased by Superbuy.
If you need complete service and quality inspection service for the product, we suggest that you use the Superbuy shopping agent service.
03、The product purchased via the shopping agent service will be delivered by third-party logistics providers; you will be fully responsible for the possible issues with customs restrictions and logistics risks.
As a service platform, Superbuy is partnered with numerous third-party logistics providers who ship the products we purchased to you.
Superbuy is not responsible for the confiscation, damage, loss, or delay of the products that occurred due to the policy of the customs or the uncontrollable risks associated with the international transportation.
However, Superbuy will warn you about the possible risks ahead of time.
We will improve our logistics insurance services, since we want to help you assess possible risks and minimize possible losses.
If you do not want to take any risks, you can choose the products from the Superbuy Selected that all come with the compensation guarantee.