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Status of the Shopping Agent Orders
Post time 2018-4-17 10:50:22 | Last replied 2018-6-5 20:00:07 | From China 楼主
Payment Pending:
Shopping order generated. Payment pending. You need to pay the order within 72 hours.
Unprocessed:
This order is paid.
Order Pending:
Order submitted and waiting for purchaser to verify.
Order Processing:
System is processing your order. Order has been assigned to the designated purchaser; ready to order from the seller.
Purchased:
The order has been purchased; waiting for delivery to Superbuy.
Shipped (Local) :
Seller has sent out items to Superbuy warehouse.
Received :
The order has arrived at Superbuy; waiting for inspection.
Stock arrived:
Item inspection and weighing have been completed; waiting for warehouse to stock-in the item.
Stored in warehouse:
Items of the order have been stored in Superbuy warehouse and can be shipped out anytime within the free storage period.
Clear Balance:
Actual purchase cost exceeds the original order payment. User needs to pay for the difference before further purchasing.
Invalid:
Your order may be considered invalid for the following reasons: The price and product name you submitted do not match. The actual item does not have pictures or description. The item is virtual or prohibited.
Order withdrawn:
The order is cancelled due to buyer’s cancellation of order, customs restrictions or other reasons. The refund has been sent to your Superbuy account.
Refunding:
Refund initiated due to buyer’s application to refund or seller out of stock. Waiting for seller’s refund.
Returning:
Your items have been sent back to the seller upon the seller’s consent. Waiting for seller’s refund.
Returned:
Return and refund completed. The refund has been sent to the user’s Superbuy account.
Exchanging:
Processing exchange for you after consultation with the seller.
Separated to ship:
The order consists of a number of items, and the seller ships them in different parcels. This item is awaiting dispatch from the seller.
Confirmation pending:
The purchaser need to confirm information with you.
Expired:
The storage period for the item expires or you have chosen to abandon the item. The system is notified and will destroy the item accordingly.
International delivery fee pending:
Parcel submitted. Waiting for payment.
Processing:
International shipping fee paid. Waiting for shipment from warehouse.
Shipped (International):
The item has been sent out.
Completed:
The item has been delivered to you.
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Post time 2018-6-3 13:26:45 From the mobile phone 沙发

What if it says Despatched, it’s been saying despathed for 3 days now, Could you Please Help

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 Author| Post time 2018-6-5 10:16:40 板凳
Aye 发表于 2018-6-3 13:26 What if it says Despatched, it’s been saying despathed for 3 days now, Could you Please Help
we will check soon
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Post time 2018-6-5 20:00:07 地板
Hi, friend, I found out there are several "Aye" in our system, I can't locate your parcel accurately, would you please provide your parcel number that start with "PN" to our service mail box(service@superbuy.ocm), we will response to you within 24 hours, have a nice day!
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温馨提示
本次活动为Superbuy旗下独立商城站www.buckyselect.com与良品铺子官方合作品牌日活动,您之后将会跳转到www.buckyselect.com,即刻下单海外发货,无需再走代购流程。
  • www.buckyselect.com订单与Superbuy不互通,但Superbuy老用户可直接使用Superbuy账户登录,无需重复注册;
  • 本次活动仅支持美国、澳洲用户参与;
  • www.buckyselect.com不支持使用第三方平台登录,包括facebook,微博、QQ、微信,因此已使用第三方登录在Superbuy注册的老用户在www.buckyselect.com需要重新注册,对此带来的不便我们深表歉意。
快来下单吧~
Reminder
This is a brand event between Superbuy's independent mall www.buckyselect.com and Bestore. You will be redirected to www.buckyselect.com to place order and complete shopping. You don't need go through the shopping agent procedure.
  • The order systems of www.buckyselect.com and Superbuy are separate, but existing Superbuy users can sign in www.buckyselect.com with Superbuy accounts.
  • The event is only open to US and Australian customers.
  • www.buckyselect.com doesn't support third-party login such as with Facebook, Weibo, QQ, and Wechat. Superbuy customers using third-party login need sign up for an www.buckyselect.com account to participate. We apologize for any inconvenience.
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