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Dear
CEO (i sent to your ceo@superbuy.com as i know you do check your ceo@superbuy.com and even replied, oftem at times way past midnights! You really mean what you said on website, instead of merely paying lip service superficially)
And you really really believe in human resource management as human capital cultivation! Like all great emperors, you are astute to surround yourself with awesome generals in executing your macroscopic and strategic approaches and fantastic lieutenants at the frontline!
As one of your your generals,
Polly:
Impressive! She can see the strategic big picture and also the implications in long run. Despite her level, she will personally attends to customers' cases. Polly is swift and responsive, articulate and strong in communication and languages. She goes way out to meet custoners needs and to delight customers! But Polly is unique in that, unlike other companies in your line often using company policy as a shield (stronger than Captain America shield) to parry and fend off, to ignore or dismiss customers' concerns; she galvanises her team and personally looks into it and even communicates directly.
Over past weeks, i am pressed that they are helpful and polite, are hardworking and show initiatives, are reliable in following through their promises
Among your lieutenants:
Ronald:
in solving my orders and my enquiries: very smart and sharp, fast in being able to juggle my purchases fromsame seller in separate orders, and succeeded in even getting free domestic shipping as a result of the combining! Ronald follows through with downstream actions and remembers to update me
Tony:
in solving my orders and my enquiries: very sharp and bright then! very self driven with lots of initiative going the extra mile in delighting the customers, not just meeting their bare minimums. Tony takes the extra mile in reluably following up and updating customers on requests made which cannot be solved immediately
Julia:
in my various purchases and requirements, she is flawless in her execution. very efficient and effective. she delivers, without a doubt or failure. she does notvstop at a customer problen, but offer solutions!
Hathaway:
in handling a few of my purchases which need deyailed m specific requirements: despite being stonewalled and received brickbats irresponsible and flippant sellers who give superficial promises, or dont deliver what they show, And she is unfazed yet persevere with sellers. Hathaway has been both patient, articulate and tactful!
Angelina:
in addressing the shippers tracking, she helps with my parcels when the shippers trackings are down (not SUPERBUY fault) yet she took it upon herself to constantly monitors and keeps me informed when the parcels reached my country, thereby alerting me to your shipments, as i m often not home. Because of her, i did not miss any deliveries.
Also, Angelina is in charge of receiving feedback about staff. I am impressed at how she positively encouraged her team and replied to my emails with humility, modesty and even gratitude. But she herself is the silent worker. If she mans service@superbuy.com and i wish to conpliment her, then sending to service@superbuy.com will be pointless as she reads them and be too modest to surface.
Here, i wish to elevate to CEO she is very customer oriented and reliable as she delivers on her promises and follow up actions and even updates through emails or messages.
Dabin:
in handling all the chats and enquiries in late hours: her patience, attentiveness, helpfulbess despite working at unearthly hours! and she knows what or who to channel to. n even reply to inforn what she has done and what SUPERBUY will be undertaking as next course of action
n in terms of communication skills, she is empathetic and attentive listening, take follow up actions responsibly and following them throughly.
Leomei:
as mentioned forehand, yet many times, he displayed consistent customer service oriented approach and solutions oriented. He is helpful and friendly, patient and attentive, sharp and bright, effective and efficient. He understands customers needs intuitively!
Of course, my failing memory and old age might have omitted some- but with your staff consistency and my frequent buying, i shall take special note in future.
Alas, if only i know the warehouse staff. They did a great job in inspecting, reverting to me when sellers sent items different from sellers photos, advising me with logistics n shipping side, on the special or customs sensitive items, and so far, did a PERFECT FLAWLESS jobs in pacling my parcels. None of the items arrived damaged, not even in te slightest way. Bravo! My tributes to your warehousing stuff- the unsung heroes
SUPERBUY is getting SUPER-ER to becoming SUPER-EST.
Thank you!
zhi_long_hong
亲
CEO 首席执行官（我发送到你的ceo@superbuy.com，因为我知道你确实检查了你的ceo@superbuy.com，甚至在午夜之前回复，你真的是指你在网站上说的话，而不是仅仅在表面上夸大其词）
你真的相信人力资源管理是人力资本的培养！像所有伟大的皇帝一样，你很聪明地围绕着自己，在执行你的宏观和战略方法的真棒将军和在前线的梦幻般的中尉！
在您的副将军中，
Polly 波莉：
令人印象深刻！她可以看到战略大局和长远的影响。尽管她的水平，她会亲自参加客户的案件。波莉敏捷，敏捷，善于沟通和语言。她走出去，以满足客户的需求，并取悦客户！但是波莉的独特之处在于，与其他公司的经常使用公司政策作为盾牌（比美国队长更强大）的招架和抵挡，忽视或排斥顾客的担忧不同;她激励她的团队，亲自研究，甚至直接沟通。
在您的副慰中：
Ronaldo 罗纳德 ：
在解决我的订单和我的询问：非常聪明，尖锐，快速能够把我的采购从同一个卖家分开的订单，并成功甚至得到免费国内航运的结果！罗纳德跟随下游的行动，并记得更新我
Tony 托尼：
在解决我的命令和我的询问：非常尖锐和明亮！非常自我驱动，积极主动，让顾客满意，而不仅仅是满足他们的最低要求。 Tony不遗余力地追踪和更新客户，并根据要求立即解决问题
Julia 朱莉娅：
在我的各种购买和要求中，她的执行是完美的。非常有效和有效。她毫无疑问或失败地提供。她不直视客户有问题，而是提供解决方案！
Hathaway 海瑟薇：
在处理我的一些需要特别要求的采购时：尽管遭到了石墙的阻挠，并得到了不负责任和轻浮的卖家，他们给予了表面的承诺，或者不提供他们所表现出来的东西，而她却毫不犹豫地坚持卖家。哈撒韦一直耐心，口齿伶俐，机智！
Angelina 安吉丽娜：
在处理托运人跟踪问题时，她在托运人追踪发生故障时（但不是SUPERBUY故障）帮助处理我的包裹，但她自己经常监视，并在包裹到达我的国家时通知我，从而提醒我将您的货件告知我经常不在家。因为她，我没有错过任何交货。
此外，安吉丽娜负责收到关于工作人员的反馈意见。我对她如何积极鼓励她的团队印象深刻，并以谦卑，谦虚甚至感激的态度回复了我的电子邮件。但她自己是沉默的工人。如果她服务service@superbuy.com并且我想赞同她，那么发送到service@superbuy.com在阅读它们时将是毫无意义的，并且她人谦虚
在这里，我赞她非常以客户为导向，信守承诺，并通过电子邮件或邮件跟进行动甚至更新。
Dabing 大彬：
在晚上处理所有的聊天和询问：她的耐心，专注，乐于助人，尽管在超时工作！她知道什么或谁来引导。甚至还回复了她所做的事情，以及SUPERBUY将作为下一步行动将要进行的事情。在沟通技巧方面，她善于倾听，善于倾听，采取负责任的态度跟进。
Leomei 聊眉：
正如前面提到的那样，很多时候，他表现出一贯的面向客户服务的方法和解决方案。他有帮助，友善，耐心周到，锐利明亮，高效高效。他直观地了解客户需求！也采取负责任的态度跟进。
当然，我失败的记忆和年老可能会略去一些。 在此，我抱歉! 但是由于你们的表现是一致性和我经常购买的东西，我不会错过，我将来会特别留意。
唉，如果只有我知道仓库工作人员。他们做了很好的检查工作，当卖家发送与卖家照片不同的物品时，回复给我，在物流和运输方面给我提供建议，在特殊或海关敏感的物品上，到目前为止，我已经完成了一个完美无暇的工作来打包我的包裹。没有任何物品到达受损，甚至没有丝毫的方式。好样的！我向你的仓库物品 - 无名英雄致敬
SUPERBUY正在发展为SUPER-ER 超级成为SUPER-EST
谢谢！
zhi_long_hong
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