Over past weeks, i am pressed that they are helpful and polite, are hardworking and show initiatives, are reliable in following through their promises
Among your lieutenants:
Ronald:
in solving my orders and my enquiries: very smart and sharp, fast in being able to juggle my purchases fromsame seller in separate orders, and succeeded in even getting free domestic shipping as a result of the combining! Ronald follows through with downstream actions and remembers to update me
Tony:
in solving my orders and my enquiries: very sharp and bright then! very self driven with lots of initiative going the extra mile in delighting the customers, not just meeting their bare minimums. Tony takes the extra mile in reluably following up and updating customers on requests made which cannot be solved immediately
Julia:
in my various purchases and requirements, she is flawless in her execution. very efficient and effective. she delivers, without a doubt or failure. she does notvstop at a customer problen, but offer solutions!
Hathaway:
in handling a few of my purchases which need deyailed m specific requirements: despite being stonewalled and received brickbats irresponsible and flippant sellers who give superficial promises, or dont deliver what they show, And she is unfazed yet persevere with sellers. Hathaway has been both patient, articulate and tactful!
Angelina:
in addressing the shippers tracking, she helps with my parcels when the shippers trackings are down (not SUPERBUY fault) yet she took it upon herself to constantly monitors and keeps me informed when the parcels reached my country, thereby alerting me to your shipments, as i m often not home. Because of her, i did not miss any deliveries.
Also, Angelina is in charge of receiving feedback about staff. I am impressed at how she positively encouraged her team and replied to my emails with humility, modesty and even gratitude. But she herself is the silent worker. If she mans service@superbuy.com and i wish to conpliment her, then sending to service@superbuy.com will be pointless as she reads them and be too modest to surface.
Here, i wish to elevate to CEO she is very customer oriented and reliable as she delivers on her promises and follow up actions and even updates through emails or messages.
Dabin:
in handling all the chats and enquiries in late hours: her patience, attentiveness, helpfulbess despite working at unearthly hours! and she knows what or who to channel to. n even reply to inforn what she has done and what SUPERBUY will be undertaking as next course of action
n in terms of communication skills, she is empathetic and attentive listening, take follow up actions responsibly and following them throughly.
Leomei:
as mentioned forehand, yet many times, he displayed consistent customer service oriented approach and solutions oriented. He is helpful and friendly, patient and attentive, sharp and bright, effective and efficient. He understands customers needs intuitively!
Of course, my failing memory and old age might have omitted some- but with your staff consistency and my frequent buying, i shall take special note in future.
Alas, if only i know the warehouse staff. They did a great job in inspecting, reverting to me when sellers sent items different from sellers photos, advising me with logistics n shipping side, on the special or customs sensitive items, and so far, did a PERFECT FLAWLESS jobs in pacling my parcels. None of the items arrived damaged, not even in te slightest way. Bravo! My tributes to your warehousing stuff- the unsung heroes
SUPERBUY is getting SUPER-ER to becoming SUPER-EST. |