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Regarding to the Recent Problems of EMS Parcels
发表于 2017-8-21 21:32:27 | 最新回复 2018-5-10 16:46:45 | 来自于 China 楼主
Dear Valued Customers:           We are informed by the logistics agent that there is a series of update of EMS system regarding to statistics entry and security measures required by China customs. From the beginning of August, the system started to be adjusted and upgraded. We checked that part of parcels after 10th August appeared problems of online information delay and charging weight error. We are currently checking and solving the problems proactively, please wait patiently for the result.           If you have any other problems with the parcel, please feel free to contact customer service by starting a parcel inquiry, we will try best to help you. Thank you for your understanding and coordination. Sorry for the inconvenience caused to you!            Place of starting a parcel inquiry: click your icon and enter “My Superbuy”- Parcels - Parcel Details (of related parcel) – Problem Consulting.
Superbuy Team
2017.8.21
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