不老实商家

楼主 · 发表于 2017-7-26 10:29:35

大家要小心，实际重量算下来后应该给我退108块，却只退了72。稍微不留心，钱就是这样一去不复返了

发表于 2017-7-26 10:33:29

亲爱的客户，您好，很抱歉让您遭遇如此困扰，能否麻烦您提供您的注册邮箱或者您之前所下订单的订单号至我们的客服邮箱service@superbuy.com, 以便我们能详细核查，帮您迅速定位并解决问题。感谢您对superbuy的信任，如果还有任何其他疑问，欢迎随时与我们联系，祝您代购愉快！

发表于 2017-8-5 15:12:46

？at least they refunded u. They said mine is based on dimensions weight n thus no refund. :/

发表于 2017-8-6 20:58:51

huibenglim 发表于 2017-8-5 15:12 ？at least they refunded u. They said mine is based on dimensions weight n thus no refund. :/

Sorry about this friend! Yeah some shipping ways will calculate shipping fee with dimension weight such as DHL, DHL priority and UPS etc., if you ship bulky items with this kind of shipping ways, the shipping fee will be much higher than that is calculated by actual weight. So it is suggested that you ship different kind of items with suitable shipping ways. Btw, if the items are only clothes and something that can be compressed, you can ship with DHL and requested a plastics bag and bubble wrap to protect it. Thank you for you kind support bro~

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