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[Announcement] Super Link Failure Notice due to Change of Taobao Link Rules
Dear Valued Customers,
Due to change of the Taobao Link rules recently, Super Links has become invalid.
We are fixing the problem urgently and will launch a new version as soon as possible. We regret for any inconvenience caused to you. Thank you for your understanding!
Superbuy Team 2017.4.20
【Announcement】Notice to leave a message for Order/Parcel Enquries during evening hours
Dear Valued Customers, Superbuy’s purchasing team, warehouse, logistics and some sellers/ third party logistics are off duty during the evening hours(Beijing Time 18:00-08:00) in China. Therefore, our Customer Service team is limited to handle the inquiries. If non urgent inquiries, we suggest you to leave a message on “Order Enquiry” and “Parcel Enquiry” and we will reply you within one day. ※Shopping Agent service regarding orders, purchase,delivery, return and refund enquiries On Superbuy APP: Please visit “ Me- Shopping agent/transfer order" page and click the relevant order into the details page; click "Contact agent" to leave a message;
On PC: Please click the "Customer Service" option on the image located on the right side of the main page, select "Order Consultation"and follow the instructions to leave a message.
※Parcel/Logistics Enquiries On Superbuy App: Please click "Me-shopping agent/transfer order- Delivered/Reviews page and click the relevant parcel into the details page; then click "Try Parcel enquiry" and follow the instructions to leave a message
On PC: Please click the "Customer Service" option on image located on the right side of the main page, select "Parcel Consulting" and follow the instructions to leave a message.
Superbuy Team 2017.4.20
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