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CEO Important Tips Regarding Shipping/Logistics
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Post time 2016-11-7 18:54:44 | Last replied 2019-6-9 15:00:14 | From China 楼主
Dear Valued Customers, Thank you for choosing Superbuy International Shopping Service, the Superbuy Team and I highly appreciate it. To ensure that you will have the best shopping result, I strongly recommend you to spend some time to read this exclusive tips before you submit the delivery order.   1.        Superbuy is a Shopping Agent (shopping service provider). In order to ship your parcel to you, we cooperate with several third party transfer companies, such as EMS, DHL, and China Post Registered Air Mail. International shipping is a complicated and long process, where each company may have different relationships with local customs and local shipping companies. Delays, confiscation, taxes, damaged or lost goods are common examples of the various issues that may occur. Superbuy can't control and avoid these unexpected issues, but we will take good care of our users in terms of notifying our users about the specific situations that certain shipping routes or destination countries may be subject to, well in advance. When something unexpected happens, we will try our best to assist users to solve it. 2.        Users are usually concerned about the deliver time and cost. I fully understand this, from the user's perspective, a fast shipping method with a low price will be ideal. Unfortunately, international shipping fees can be relatively expensive. You can choose the shipping route based on your needs, and anticipate the result. We have a shipping routes table that lists all the scopes. But as mentioned earlier, due to the complexity of international shipping, some cheap shipping routes may be faster than the ordinary processing time, albeit with a small possibility. Likewise, more expensive shipping routes may not have a 100% guarantee in terms of processing time (again, only a small fraction). Additionally, the expensive shipping routes have better tracking systems and compensation programs. At Superbuy, we will assist our users to communicate with the transfer companies in order to solve problems that may arise, such as a delay in compensation. I have another thread talking about the price of shipping charge: http://bbs.superbuy.com/forum.php?mod=viewthread&tid=101498; And one more tip for the processing time: if your items strictly dependent on the processing time, such as items for travel, events, weddings, etc., please do not rely 100% on the official processing time, especially for the economic routes. Please add extra one half of the time to the official processing time. If your parcel is relatively heavy, please consider to choose reliable routes via DHL or EMS. 3.        You may want to consider the Item Restriction and Taxation. Due to the different regulations stipulated by customs, some items are restricted to be shipped. The rules are strictly made by local customs and logistics companies, and Superbuy will not be able to ship the items for you if it violates these regulations. We have listed the Mailing Restrictions of all the transfer companies. In addition, our system will automatically match the suitable route for your items. If not, our customer service team will also assist you. For sensitive items, such as food, some routes may allow you to ship it but it still have the possibility of being confiscated or detained by customs. As for taxation, Superbuy can't guarantee your parcel will not be checked, taxed, or subject to default taxes or duties as each custom have different rules and regulations. Users would need to be aware of the mail restriction and taxation issue and understand the possible risks. Superbuy will inform users in advance and assist with any further questions or issues related to it. If you have any enquires or questions, please contact our customer service team in advance. The stated issues of international shipping are only a small situation, which you should not be worried about. The most important thing is, we will always be here to help. Superbuy's service concept is "Customer First". We strive to take good care of our users and become your reliable friends. In the meanwhile, we would kindly ask for your understanding and patience. Unfortunate as it may be, Superbuy can't perform magic, we may not be able to locate your parcel in 1 second, or release your parcel from customs in 2 seconds. If something goes wrong with your parcel, what we can do is to continuously communicate, negotiate or even refund for you in advance. Please don't worry, you can contact our customer service team at any time and we will handle it as soon as possible. If you think our customer service team didn't solve your problem with care, please do not hesitate to contact me via CEO email at CEO@superbuy.com. We aim to have the highest possible service standard so we will definitely give you an appropriate solution. At Superbuy, never worry about our sincerity. To sum up, if you are new to Superbuy and happy with our service thanks to the fast and reliable shipping service, we highly appreciate it. However, as I mentioned before, few fast shipping is not normal shipping speed. Therefore, I don't want this reason to be the only reason why you choose us. To be honest, delivering on schedule should be credited to the logistics company, and not Superbuy. If there is something wrong with your parcel and Superbuy can't solve your problem straightaway, please don't let this affect your view on Superbuy's service level. We may not be able to solve logistics issues straightaway, but at the same time we won't leave our users to face this issue on their own. In fact, we spend a lot of time and money to build a great team and provide the best service we can. Thank you for choosing Superbuy. Superbuy aims to provide the best service to its users and please do not hesitate to tell us your suggestions and complaints. Your opinions are very helpful to us. Thank you very much and wish you to have a great time by using our services. One last tip, you can visit the following link- http://www.superbuy.com/en/page/query/freight/ , or visit our mobile APP – Me – Delivery Estimation, to check out the processing time, fee, mail restrictions, taxation etc., of different shipping routes. We will keep updating the list.
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Post time 2016-11-11 22:16:02 沙发
I do not know what r u say
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Post time 2018-3-14 22:09:07 板凳
damexmare rogor gamovwero nivti?gamoviwere da archamovida ragas itxovs kidev
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Post time 2018-5-29 05:40:15 地板
Today i recieved this message: Unfortunately your packet could not be delivered to your mailbox. You will be notified when you can collect it at your pick-up point. I don't remeer setting a pick up point. Is my memory lacking or do you choose the destination?
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Post time 2018-6-7 17:03:57 5#
My parcel PN1855575031 has been stuck in 'sorting center' for 5 workdays now. Can i get an update on it?
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Post time 2018-6-8 00:18:50 6#
my parcel is stuck at pending and waited 4 days now
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Post time 2018-6-12 04:26:51 7#
My parcel says it is ready for pickup but I have not received anything in my mailbox? It is Parcel No.: PN1856584529
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Post time 2018-6-22 21:16:14 8#
revete
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Post time 2018-6-26 02:13:57 9#
Superbuy PostNL  to Germany - Tracking says it got delivered but thats not true, furthermore it should have been delivered at 23:59 which is highly doubtable. Where is my parcel?
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Post time 2018-7-8 00:10:33 10#
My parcel is 4 days in airport warehouse, WHAT IS HAPPENING
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Post time 2018-7-11 03:50:29 11#
896320200
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Post time 2018-7-18 12:19:22 12#
The parcel says that a delivery notice was left at my home, but there was not any notice anywhere.
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Post time 2018-7-25 08:01:57 13#
My Parcel had been stuck in the same spot for 2 weeks on wondering what's going on  PIN: PN1857628432
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Post time 2018-7-26 18:59:35 14#
hi, when i enter my address it says edit address and consignee
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Post time 2018-7-27 09:00:10 15#
hello
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Post time 2018-8-3 00:12:43 16#
there are no updates on the official tracking site for my parcel PN1857647975, it remains at "shipment pick up request confirmed", kindly check please? thanks
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Post time 2018-8-6 11:16:43 From the mobile phone 17#

cool

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Post time 2018-8-17 16:45:15 18#
hello i have a parcel under ems and it shows out for delivery since 15/08/2018 my tracking number is SG5200004695CX. is there any way to contact them?
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Post time 2018-8-19 05:18:35 19#
it has been 6 days since my parcel has moved it has been stuck in the origin post can i please get an update it shouldnt be this long
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Post time 2018-8-20 21:31:14 From the mobile phone 20#

My parcel has been stuck for 2 going onto 3 weeks i need help. Parcel # PN1858659986

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